Add77's Privacy Policy — Your information is safe with us

Add77 only collects the information needed to provide you with the best service. Collecting unnecessary or irrelevant data is against our policy. We primarily collect three types of information:

We never collect or store your full bank card number, PIN, or password. We will never ask for this type of sensitive information.

Add77 collects information through various methods — always with your knowledge and consent:

• At Registration: When you create an account on add77, your information is collected directly through the registration form.
• During KYC verification: Identity documents you upload are stored on secure servers.
• During financial transactions: Your payment details are recorded when you make a deposit or withdrawal.
• While using the platform: Device and usage information is collected automatically via cookies and log files.
• When contacting support: When you contact us, conversation details may be recorded.
• Via third-party verification: Limited information may be obtained from licensed verification agencies as part of the KYC process.

Add77 uses the data it collects only for specific, transparent purposes. You have the right to know exactly how your data is used:

• Creating and managing your account and ensuring its security.
• Processing deposits, withdrawals, and other financial transactions.
• Completing age verification and the KYC process.
• Detecting and preventing fraud, money laundering, and suspicious activity.
• Recommending games and promotions based on your preferences.
• Providing customer support and resolving issues.
• Fulfilling legal obligations.
• Statistical analysis to improve platform performance (no personal identification involved).
• Send you important updates, security alerts, and promotional messages (where you have given consent).

Add77 does not sell your data — that is a core principle. However, there are specific circumstances where limited data may need to be shared:

• Legal Authorities: To fulfill legal obligations under court orders or government directives.
• KYC Verification Provider: With licensed third parties for identity verification — essential information only.
• Payment Processors: To process transactions with bKash, Nagad, Rocket, or your bank.
• Security Partners: For fraud detection and maintaining cybersecurity.

All third parties operate under strict confidentiality agreements with add77 and are prohibited from using or sharing your information elsewhere.

Add77 uses industry-leading technology to keep your data safe. Our security framework operates across multiple layers:

• Transport Layer Security (TLS): All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for account login.
• Firewall & DDoS Protection: Our servers are protected against cyber attacks.
• Regular Security Audits: Regular audits conducted by an independent team of experts.
• Staff Training: All add77 staff are trained in strict data protection protocols.
• Data Breach Response Plan: You will be notified within 72 hours of any security incident.

That said, please keep in mind — no system on the internet is 100% secure. Your vigilance matters too: use a strong password, never share your login details with anyone, and report anything suspicious to us right away.

Add77 uses cookies to keep the website running properly and to improve your experience. Cookies are small text files stored in your browser.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of login and transactions.

Add77 does not retain your data longer than necessary. Retention periods are defined based on the type of data:

• Account Information: For as long as your account is active, and for 5 years after closure (for legal compliance).
• Financial transaction records: 7 years — in compliance with Bangladesh financial regulations.
• KYC Documents: 5 years from the date of your last transaction.
• Support Conversations: 2 years.
• Log & Device Information: 1 Year.

Once the retention period expires, your data is securely deleted or anonymised so it can no longer be used to identify you.

Add77 respects your data rights. You may exercise any of the following rights at any time:

Add77 is strictly prohibited for anyone under 18. We do not knowingly collect or store data from minors.

• Your date of birth is verified at the time of registration.
• A national ID or birth certificate may be requested if age is uncertain.
• If we become aware that a minor has an account, it will be closed immediately and all associated data will be deleted.
• If you suspect a child is using an account in their name, please notify us immediately.

Add77 may update this privacy policy from time to time — due to changes in our services, legal requirements, or technical improvements. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, you will be notified in advance via your registered email or SMS.
• You will be notified at least 7 days before any changes take effect.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

Previous versions are kept in our archive — contact support if you need access to them.

For any questions, requests, or complaints regarding our Privacy Policy, please contact our dedicated Data Privacy Team:

• Email: support@add77.bet
• Subject: Write "Privacy Request" or "Data Request" in your message.
• Response time: Usually within 48 hours.
• Time to complete request: Up to 30 days.

If you believe your privacy rights have been violated and add77 has not provided a satisfactory resolution, you have the right to file a complaint with the relevant data protection authority in your country.